Business Management
Cross Culture Management
Duration (Days)
2
Overview
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Establish rapport, build trust, and listen and provide feedback to cross cultural co-workers and employees.
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Identify common cross-cultural communication barriers and how to overcome them, avoid cultural bias, and employ qualified interpreters for cross-cultural communication.
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Learn international etiquette and gestures used in various cultures.
Objectives
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Establish rapport, build trust, and listen and provide feedback to cross cultural co-workers and employees.
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Identify common cross-cultural communication barriers and how to overcome them, avoid cultural bias, and employ qualified interpreters for cross-cultural communication.
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Learn international etiquette and gestures used in various cultures.
Course Outline
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Workplace culture
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Cultural differences
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Verbal communication
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Nonverbal and written communication
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Building relationships across cultures
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Listening and responding
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Providing positive and constructive feedback
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Cross-cultural communication barriers
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Cross-cultural business situations
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Cross-cultural meetings
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Negotiating and problem solving
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Addressing cross-cultural issues
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Communicating with co-workers
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Gestures used in various cultures
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Leading cross-cultural teams
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Conflict management
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Working with international offices