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Business Management

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Stakeholder Management

Stakeholder Management

Duration (Days)

2

Overview

  • Understand the different models of stakeholder and relationship analysis.

  • Learn different stakeholder management technique and how to influence without authority.

  • Manage conflict through effective communication.

  • Manage the gap between management and expectation of all stakeholder.

Objectives

  • Understand the different models of stakeholder and relationship analysis.

  • Learn different stakeholder management technique and how to influence without authority.

  • Manage conflict through effective communication.

  • Manage the gap between management and expectation of all stakeholder.

Course Outline

  • Types of stakeholder

  • Analyse stakeholder relationships

  • Salience model

  • Stakeholder management techniquesImpact analysis

  • Influencing outcomes

  • Influencing without authority

  • Influence diagrams

  • Negotiation application

  • Distributive and integrative negotiation techniques

  • Managing conflicts

  • Three contrasting attitudes to conflict at work

  • Effective communication

  • Stakeholder perspective

  • Expectation vs reality

  • Gap management planning

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